Right of withdrawal or returns
You have the right to withdraw from this contract within fourteen (14) calendar days starting from the day you, or a third party you indicated, other than the carrier, came into physical possession of the goods, without the need to justify said withdrawal.
To exercise your right of withdrawal or return, you must notify us through our Customer Support Team at customersupport@kimoa.com, on Whats App +34 674 740 096 or on the phone +34 918317708 (from 9am to 6pm Monday to Friday, Spanish time). Nevertheless, you have the withdrawal form available in the private area for customers.
Our contact details are:
Quimoalar S.L.:
C/Covarrubias 9 2 dcha
28010 Madrid
To comply with the withdrawal period, the notification regarding said withdrawal must be sent before the period expires.
In the event that you decide to withdraw from the contract, we will reimburse you with all payments you made to us as part of said contract, excluding shipping costs or any additional costs resulting from your decision to choose a delivery method other than the cheapest ordinary delivery method that we offer on our Website). This will be done promptly, and always no later than fourteen (14) calendar days after the date you informed us of your decision to withdraw from the contract. We will reimburse you using the same payment method used in the initial transaction, unless you clearly state otherwise, and you will not bear any additional expense as a result of the reimbursement.
For the returned goods to be accepted by Kimoa, they must meet the following requirements:
1. The product must be returned in perfect condition, and may have only been used to check that it was in good condition and served its purpose.
2. The product should not be damaged in any way due to inappropriate use.
3. The product should be in the same condition as when it was delivered, in the original bag, the contents of which should also be the same (stickers, chamois cloths and/or any other elements it contained).
4. Keeping the original packaging. This is part of the product's price. Therefore, if the product is not returned in its original packaging, (with stickers, chamois cloths and/or any other elements it originally contained), the reimbursement will be reduced.
If the product is not returned in its original packaging, as indicated above, we reserve the right to deduct the cost of any missing items from the total amount to be reimbursed.
1. Delivery box: 3€
2. Any other item that the box contained (stickers, protective case, chamois cleaning cloth, etc.): 3€
Kimoa reserves the right to reject any returns which do not meet the above requirements. Orders benefiting from a 2 for 1 deal or that included a free gift, should be fully returned including all additional items in order for the reimbursement to be made.
Once a return has been justifiably rejected and the customer has been notified, the customer will have three (3) months to collect the order from the central facilities, bearing the cost of said collection. If it is not collected in three (3) months, the package will be given to charity.
The customer must bear the direct cost of returning the goods. The following page provides a guideline of costs for returning a product: http:/www.Kimoa.com/returns.
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| Spain |
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| Belgium, France, Germany, Netherlands, Italy & Portugal |
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| Austria, The Czech Republic, Denmark, Finland, Greece, Hungary, Ireland, Luxembourg, Poland, Slovakia & Sweden |
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You will be solely responsible for any reduction in the value of the goods as a result of handling them in any way other than that necessary to establish the nature, characteristics, and functioning of the goods.Should you wish to change one of our products for another one of the same model but of a different size or color available on our website, you must inform us of this within fourteen (14) days, indicating the details of the new product. In this case, we will exchange the goods without any extra cost in the delivery times 5-10 working days.
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