FAQs

1. WHY REGISTER?

You can shop on our store without registering. However, registered users enjoy a better browsing experience on our Website and can save their favorite items making the purchase process easier.

2. WHAT ARE THE ADVANTAGES OF ONLINE SHOPPING?

Apart from being able to easily access Kimoa products from anywhere, on the Website you can find special offers and all the latest news from Kimoa.

3. CAN I SHOP FROM ANYWHERE?

Yes. You can shop with us from anywhere in the world. Kimoa ships worldwide.

4. DO I HAVE TO REGISTER TO MAKE A PURCHASE?

You do not have to register on the Website to make a purchase, but you must provide the information required by law: name, surname, ID number, and a postal address. For assist the process, Kimoa requests an email address and a cell phone number. This is so that we can let you know when the order is ready.

5. CAN THE ORDER BE SENT TO SOMEONE ELSE?

The delivery address of the order can be whatever you choose. For instance, a customer may send an order as a present to someone else, by indicating this in the purchase process.

6. HOW DO I KNOW IF MY ORDER WAS PLACED CORRECTLY?

We always send an email confirming that the order has been correctly placed and then a second email informing that the order has been sent. If you do not receive an email, please notify our Online Customer Support by emailing  customersupport@kimoa.com or on the phone +34 918317708 (from 9am to 6pm Monday to Friday, Spanish time). We will be in touch with you to resolve the incident as quickly as possible.

7. WHAT ARE THE DELIVERY TIMES?

Once you have received an email confirming that the item has been shipped, the time it takes to reach you will depend on its destination. This is indicated in point 3 of our “General Terms and Conditions of Sale.” If there is any problem, please notify our Online Customer Support by emailing customersupport@kimoa.com or on the phone +34 918317708 (from 9am to 6pm Monday to Friday, Spanish time. We will be in touch with you to resolve the incident as quickly as possible.

8. WHO DELIVERS THE ORDER?

The logistics operator B2C Europe Spain Ecommerce Logistics S.L. will be in charge of the shipments and delivering the orders. The customer will be contacted by the email address or cell phone number provided to know what time best suits to deliver the order.

9. WILL THE PRODUCT I BUY BE THE SAME AS THE ONE IN THE PICTURE?

The pictures that appear on the Website are a faithful representation of the products. However, it should be noted that they are taken in high quality to make the details of each product stand out as much as possible. It may be possible that colors and details appear differently, depending on the screen you are using to shop on our Website.

10. WHAT SHOULD I DO IF I RECIEVE A DAMAGED PRODUCT?

In the unusual event that a product arrives damaged, please notify our Online Customer Support by emailing customersupport@kimoa.com or on the phone +34 918317708 (from 9am to 6pm Monday to Friday, Spanish time.

11. WHAT SHOULD I DO IF I RECIEVE THE WRONG PRODUCT?

In the unusual event that the wrong product arrives, please notify our Online Customer Support by emailing  customersuport@kimoa.com or on the phone +34 918317708 (from 9am to 6pm Monday to Friday, Spanish time. We will be in touch with you to resolve the incident as quickly as possible.

12. DO KIMOA'S PRODUCTS COME WITH A GUARANTEE OF AUTHENTICITY?

Kimoa guarantees the authenticity of all products purchased on its Website. For more information, please contact our Online Customer Support by emailing customersupport@kimoa.com or on the phone +34 918317708 (from 9am to 6pm Monday to Friday, Spanish time.